Refund Policy
Last updated August 24, 2026
This policy explains when a refund is available for translation and linguistic consulting services purchased from PAKODIGY LLC (“Pakodigy”, “we”, “us”). It applies to all services booked through pakodigy.com or agreed via a signed Service Agreement.
1. Before Work Begins — Full Refund
If you cancel your order before a translator or consultant has started work on your document or project, you are entitled to a full refund of any deposit or fee paid. To cancel, contact us at contact@pakodigy.com or via WhatsApp, referencing your order or transaction ID. Refunds are issued to the original payment method within 5–10 business days of approval.
2. After Work Has Started or Been Delivered
Once a translator has begun work on your document, the service is considered in progress and is not eligible for a cash refund. Instead, if the completed translation contains genuine accuracy, terminology, or certification errors, we will revise it at no additional cost until it meets the standard set out in your Service Agreement.
Revision requests should be submitted within 14 days of delivery, with specific details of the issue. This does not cover stylistic preferences, changes to the source document after translation has begun, or requests outside the originally agreed scope — these may be quoted as additional work.
3. Additional Services
Rush turnaround fees, notarization, apostille, and courier or shipping charges are non-refundable once the associated service has been requested or dispatched, as these are billed to or fulfilled by third parties.
4. How to Request a Refund
Email contact@pakodigy.com with your order or transaction ID and the reason for your request. We aim to respond within one business day and resolve most requests within 5 business days.
5. Contact
PAKODIGY LLC
1380 Avenida Rincon Apt 304, Santa Fe, NM 87506
contact@pakodigy.com · WhatsApp: +44 7441 429495