Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact details — name, email address, phone or WhatsApp number, and company name, when you submit a form, request a quote, or contact us directly.
• Project materials — documents, files, and text you upload or send to us for translation, interpretation, or consulting, which may contain personal or sensitive information depending on their content.
• Billing information — payment and invoicing details processed via our third-party payment providers. We do not store full card numbers on our own systems.
• Usage data — information collected automatically when you browse the Site, such as IP address, browser type, device information, pages visited, and referring URLs, typically via cookies or similar technologies.

2. How We Use Your Information

We use personal information to:

• Provide, deliver, and manage the Services you request;
• Respond to inquiries, quotes, and support requests;
• Process payments and maintain billing records;
• Improve the Site, our Services, and the client experience;
• Send administrative communications, such as order updates and, where you have opted in, occasional marketing communications;
• Comply with legal, tax, and regulatory obligations, and protect against fraud or misuse of the Site.

3. Legal Basis for Processing

Where applicable law requires a legal basis, we process personal information on the basis of: performance of a contract (to provide the Services you request), our legitimate interests (such as operating and improving the Site), your consent (for example, for marketing communications or non-essential cookies), and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We may share it with:

• Vetted linguists, translators, and interpreters engaged to deliver your project, bound by confidentiality obligations;
• Service providers who support our operations, such as payment processors, hosting providers, email and scheduling tools, and notarization or courier partners for add-on services;
• Professional advisors and authorities where necessary to comply with the law, enforce our agreements, or protect our rights.

5. Cookies

The Site may use cookies and similar technologies to remember preferences, understand how visitors use the Site, and improve performance. You can control or disable cookies through your browser settings; disabling some cookies may affect Site functionality.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. Project materials are retained only as long as reasonably needed for delivery, revisions, and record-keeping, after which they are securely deleted or anonymized.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Pakodigy works with a global network of linguists and service providers, which means your information may be transferred to and processed in countries other than your own, including the United States. Where required, we take appropriate steps to ensure such transfers are subject to adequate safeguards.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, or to request a copy of your data in a portable format. To exercise any of these rights, contact us using the details below. See our GDPR page for details specific to EEA/UK residents.

10. Children’s Privacy

The Site and Services are intended for businesses, organizations, and adult individuals. We do not knowingly collect personal information from children under 16.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be reflected on this page.

12. Contact

PAKODIGY LLC
1380 Avenida Rincon Apt 304, Santa Fe, NM 87506
contact@pakodigy.com · WhatsApp: +44 7441 429495